Chatbots & Voice Agents
Can I move Thursday's appointment?
Of course. Friday has 10:30 or 2:00 free. Which suits you better?
10:30 please
Done. You're booked for Friday at 10:30, and I've texted you a confirmation.
Calendar updated · SMS sent
Answers customers can trust, at any hour.
Customers expect quick answers, evenings and weekends included. We build chat and phone assistants that answer from your own information, book, update and look things up in your systems, and pass the conversation to a person when they should.
Assistants for your customers, your sales team or your own staff, on the channels people already use.
What we build
Customer support assistants
Answer common questions, track orders and solve simple problems, then hand over to your team with the whole conversation.
Sales and booking assistants
Qualify enquiries, answer pricing questions and book calls or appointments straight into your calendar.
Phone agents
Answer calls, understand what the caller needs, handle routine requests and transfer the rest, including after hours.
Internal help desks
Give staff instant answers to HR, IT and policy questions from your own documents, with access controls.
One assistant, every channel
The same assistant on your website, WhatsApp, SMS, Slack or the phone, so answers stay consistent.
Where assistants help most
- Clinics and practices. Answering patient questions, booking and rescheduling, and sending reminders.
- Home and field services. Taking bookings and job details around the clock, and updating customers on arrival times.
- Online stores. Order tracking, returns, sizing and product questions without the queue.
- Professional services. Qualifying new enquiries and answering routine client questions from your own guides.
- Your own team. HR, IT and how-do-I questions answered instantly, so managers aren't the help desk.
How we build it
We agree what a good answer looks like before we build anything.
- Collect real questions. We gather the questions your customers and staff actually ask, and agree what a correct answer is.
- Connect your information. The assistant is grounded in your own documents and connected to your booking, CRM or order systems.
- Test before launch. We test it on your real questions and fix wrong or vague answers before any customer sees it.
- Launch and improve. It goes live with a clear hand-off to people, and we review conversations to keep improving it.
A good assistant knows when to say “I'm not sure” and hand over to a person. Ours are built to do that rather than guess.
Recent work
Questions, answered
Anything else? Ask us directly. We reply to every message personally.
Will it make things up?
We ground every answer in your approved information and test it on real questions before launch. When it can't find an answer, it says so and hands over to a person rather than guessing.
Can it book appointments or update orders?
Yes. We connect it to your booking, CRM, help desk or order systems so it can take action, not just answer.
Which channels does it work on?
Website chat, WhatsApp, SMS, Slack, Microsoft Teams and phone. You can start on one channel and add others later.
Can it handle phone calls?
Yes. A phone agent can answer calls, understand what the caller wants, deal with routine requests and transfer to a person when needed.
How long until it's live?
It depends on how many systems it connects to. We agree the scope, timeline and a fixed price for a pilot before work starts.
What happens when it can't help?
It passes the conversation to your team with the full history, so the customer never has to repeat themselves.
Tell us what you want AI to do.
Someone senior reads every message and replies personally. Short notes are fine; we'll ask the right questions on the call.